Refund policy
At Pinfetty, we want you to love every item you receive. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To start a return, please email us at admin@pinfetty.com with the following information:
- Your full name
- Order number
- The item(s) you'd like to return
- The reason for the return
- Photos (if the item arrived damaged or incorrect)
We'll review your request and provide return instructions if your return is approved.
Return Address
Please do not send any items back before contacting us.
Return Address
Pinfetty
Company: NVC Ecommerce LLC
1500 N Grant St Ste B
Denver, CO 80203
United States
Email: admin@pinfetty.com
Phone: +1(208) 405-0678
We are not responsible for packages sent to an incorrect address or returned without prior authorization.
Refunds
Once your returned item has been received and inspected, we'll notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 7 business days.
Please note that depending on your bank or credit card provider, it may take several additional business days for the refund to appear on your statement.
Exchanges
If you'd prefer a replacement instead of a refund, we're happy to exchange your item (subject to stock availability).
If the requested replacement is unavailable, we'll offer an alternative product or issue a full refund.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Email admin@pinfetty.com with clear photos of:
- The item
- The packaging
- The shipping label
We'll resolve the issue as quickly as possible at no additional cost to you.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account again.
- Contact your credit card company, as refunds may take additional processing time.
- Contact your bank, since posting times can vary.
If you've completed these steps and still haven't received your refund after 10 business days, please contact us at:
We'll gladly investigate the issue for you.